FAQ

We provide junk removal and demolition services throughout most of Kentucky. Specifically, we serve the greater Louisville metropolitan area and towns and cities, including Frankfort, Lexington, Bowling Green, Owensboro, Covington, and Florence. We also serve many areas of southern Indiana, including Jeffersonville, New Albany, and Clarksville.

Our service region in Kentucky stretches from the Ohio state border south to the Tennessee border, covering areas north of Bowling Green and south of Covington. Please see our areas served page for a detailed map and list of all cities and towns within our operating area.

If you are unsure if we service your specific location in Kentucky or southern Indiana, please get in touch with us. We can often accommodate customers just outside our standard region on a case-by-case basis. Our experienced team is familiar with the entire state of Kentucky and can dispatch crews throughout most of the state for demolition and junk hauling needs. We are Kentucky’s #1 Choice.

We are open for business Monday through Saturday from 6 AM to 10 PM. This includes regular hours for scheduled appointments and on-demand service calls.

Customers can schedule junk removal, demolition, and other services by calling or contacting us online Monday through Friday between 9 AM to 5 PM to set up an appointment in advance. We will work closely with you to meet within our standard operating hours at your preferred date and time.

In addition to prescheduled appointments, we accept on-demand and same-day service calls. As long as we receive your call during business hours – as early as 6 AM and as late as 10 PM – we will dispatch a crew to assist you. This allows us to serve unexpected needs or more urgent issues.

So in summary: Monday-Saturday: 6 AM to 10 PM for onsite service calls and dispatch Monday-Friday: 9 AM to 5 PM for advance scheduling and appointments

Please note we are closed on national holidays. Contact us if you have any other questions!

Yes, we do provide junk removal and demolition services after standard business hours for emergencies. While we cannot guarantee 24/7 availability for non-critical service calls, we do our best to be available when unexpected or urgent needs arise.

If you have an emergency junk hauling or demolition need outside regular working hours, please call our after-hours line at 502-938-7619. Provide details on the nature of the emergency, along with your name, contact info, and address. Our on-call staff will respond as soon as possible to make arrangements to dispatch a crew.

Examples of emergencies we may be able to assist with after hours:

  • Evening or late-night flood damage requiring immediate junk disposal
  • A fallen tree or storm debris that is blocking access or causing safety issues
  • Demolition of a structurally unstable building posing an imminent hazard
  • Other urgent situations requiring prompt junk removal at odd hours

While we cannot promise round-the-clock availability for all circumstances, we strive to serve urgent customer needs whenever reasonably possible. Our crews are accustomed to working extended hours when critical situations arise that demand more immediate demolition solutions or debris clearing.

Please call our emergency after-hours line so we can promptly assist with dangerously urgent situations requiring same-day junk hauling or demolition services outside regular hours. We’ll make every reasonable effort to help during critical times.

We offer a full range of junk removal and demolition services to residential and commercial customers throughout Kentucky and Southern Indiana, including but not limited to:

  • Junk removal – We haul away any household or office debris, furniture, appliances, yard waste, etc. If it needs disposal, we can remove it.
  • Demolition – We demolish old sheds, garages, pool houses, and barns and perform interior strip-outs of bathrooms, kitchens, and other home renovation projects.
  • Foreclosure cleanouts – We clear mountains of debris from abandoned bank-owned properties so they are clean and ready to list.
  • Estate cleanouts – We compassionately remove unwanted possessions left behind after losing a loved one.
  • Carpet removal – We remove old carpets and padding from your floors before new installations.
  • Onsite sorting of recycling – We separate metals, electronics, and anything else salvageable on the spot to cut down what goes into the landfill.

Please see our services page for complete descriptions and pricing details on junk hauling packages for home and office settings. Visit our demolition services page for specifics on tearing down outdated structures, interior demolition work, and abatement projects requiring the removal of hazardous materials like asbestos. Contact us today to discuss the best service solution for your unique needs!

If you require junk removal, demolition, or disposal services, you can expect us to show up promptly.

For scheduled appointments, we aim to have a crew at your location within a 2-hour window from the set appointment time. So if we agree on a 10 AM scheduled appointment, you can expect our team onsite anytime from 9 AM-11 AM.

For on-demand same-day calls regarding immediate services needed, we strive to have a team at your door within 4 hours or less from when you call and request service during our working hours. Timing varies depending on demand and other scheduled jobs, but we work to respond as quickly as possible.

In summary, our average response rate is:

  • Scheduled appointments: Arrival within a 2-hour window
  • On-demand calls: Onsite in 4 hours or less

Of course, response times may run longer on rare occasions when dealing with high-volume days or significant travel to remote areas. But generally, sticking within a 2-4 hour time frame from the initial call to onsite work is our norm. Let us know if you need exceptions for any urgent situations requiring an even faster response.

Please call us when you need service so we can respond promptly!

Our junk removal and demolition services are typically the least expensive compared to other local and national companies serving the greater Louisville area. However, it’s difficult to give exact pricing since each job is unique regarding the volume of items or degree of demolition and disposal required.

Instead of expensive hourly rates, however, we offer fair flat-rate pricing that we stand behind as a better value. We provide customized free estimates so you know exactly what a project will require and cost for your job without hidden fees—quotes factor in dimensions, materials, weight, sorting needs, crew size, and other specifics.

While prices ultimately come down to details that vary across projects, we pride ourselves on beating most competitors’ prices while never sacrificing quality service. We are committed to responsible pricing that makes prompt junk removal or demolition reasonably affordable for the realities of each unique situation. Please reach out for a personalized estimate so we can provide accurate pricing and discuss ways to meet your budget.

We aim to start jobs of any size ASAP once you accept a quote so you can get rid of unwanted junk or hazardous structures. Contact us about tailored pricing for your specific needs!

Yes, we do accept various insurance plans for our junk removal and demolition services. We are contracted service providers for several leading Kentucky and Southern Indiana insurance carriers.

If you need junk hauling, property cleanouts, building demolition, or other services as part of an insurance claim process, supply us with your claim number and insurance adjuster’s contact information when scheduling. We will work directly with your provider to facilitate billing and payments.

Examples of situations we commonly assist with through insurance:

  • Water remediation and flood damage debris removal
  • Fire cleanup and securing unstable structures
  • Storm damage debris hauling (trees, roofing, etc.)
  • Vandalism repair and cleanup
  • Mold remediation demolition needs

We provide the necessary documentation, like itemized invoices, to insurance adjusters to help justify covered costs related to your claim. This aids fast claim processing so funds can be released quicker.

Check if your homeowners, property, or other active insurance policies cover junk disposal or demolition post-incident. Then let us handle covered removal or teardown smoothly! Contact us to find out how insurance billing would work for your situation.

We accept all major credit cards, cash, and checks as payment for our junk removal and demolition services.

Specifically, customers may pay by:

  • Visa
  • Mastercard
  • Discover
  • American Express

Credit card payments are processed immediately upon service completion onsite via a secure mobile device for convenience. We’ll provide a detailed receipt electronically or printed after the card transaction.

Cash payments are also accepted from customers on the day of service. Please let our team know in advance so we can provide accurate changes.

If paying by check, that can be provided to crews at the time of service or mailed to our office mailing address, which is available on invoices and quotes. Checks should be made out to our company’s full legal name, which we will notate on your paperwork.

Finally, we can maintain business account relationships for recurring customers like property managers, general contractors, municipalities, and other organizations needing monthly billing. Contact us to establish a billing account.

We provide junk removal and demolition services for both residential and commercial customers across a wide range of sectors, including:

Residential Service:

  • Homeowners
  • Landlords
  • Renters
  • Realtors & property managers
  • Home flippers & remodel contractors

Commercial Service:

  • Offices, warehousing & retail locations
  • Apartment complexes & condo associations
  • Hotels, event venues & hospitality
  • Schools, churches & community groups
  • Health facilities & senior living
  • Municipal locations & government

Whether it’s a small at-home decluttering project, major renovation overhaul, estate cleanout, or large-scale building demolition – we serve all residential and commercial customers across Kentucky and Southern Indiana.

Some specifics on additional target customer groups:

  • Contractors & tradespeople
  • Hazardous waste & environmental service firms
  • Emergency response & disaster recovery teams
  • Banking institutions & insurance agencies

Contact us to discuss custom solutions that meet your particular business or organizational junk removal and demolition needs!

Before working in the field, all crew members undergo extensive in-house training across all junk removal, demolition, loading, sorting, transportation, disposal, and safety protocols. Our intensive hands-on operator program ensures employees develop the skills to provide reliable, quality service.

Additionally, the following specialized credentials and certifications are held by key staff members on our teams:

  • OSHA 30-Hour Construction Training – Supervisors & managers
  • Asbestos Abatement Certification – Select foremen and demolition experts
  • Lead Paint Disturbance Certification – Specialized supervisors
  • First Aid/CPR Certified – Emergency medical response personnel
  • CDL Class A Drivers Licenses – Dump truck operators

We also partner with licensed electricians, engineers, and other tradespeople on an as-needed basis for certain advanced demolition or abatement projects. We maintain strong ties with all local waste management authorities regarding appropriate transportation and disposal regulations.

Strict operational excellence, safety, sustainability, and continuous training benchmarks are core to our commitment to responsible services. Please let us know if you have any questions about our staff or compliance practices!

To ensure your junk removal or demolition job goes smoothly, there are a few helpful steps to take before our crew shows up:

  • Clear access to all debris piles or structures slated for tear down. We’ll need wide path clearance with at least 3 feet for equipment maneuvering.
  • Sort out any items you wish to keep separately from what may be disposed of or recycled. This avoids accidental removal of belongings still wanted.
  • Disable utilities connected to buildings or areas targeted for demolition work at least 48 hours in advance. Our team can provide an official shut-off if given advance notice.
  • Secure pets properly away from the work zone for the safety of animals.

Please also take basic safety precautions like keeping children and untrained persons away from active loading and demolition areas.

Finally, make sure you get written HOA approval, if required before any work commences. We can provide essential permit paperwork to submit to your homeowners’ association.

For more tips, please see our blog guide on “How to Prepare for Junk Removal & Demolition Service,” which has additional details on getting your property or site ready for our arrival. Let our team know about any access or preparation needs so everything is arranged for an efficient service experience.